Privacy Policy

This website, gritlogic.co, is run by GRIT Logic, Inc.("GRIT Logic", "we", "us"). This policy explains what we collect through the site, why we collect it, and what you can ask us to do with it. For anything about your information, write to hello@gritlogic.co.

It covers this website. Our products, such as ShippingOS, have their own terms and privacy notices that apply when you use them.

We only collect what you choose to give us, plus the minimum needed to run the site.

• Contact form.Your name, email address, company (if you give it), your message, and which button brought you to the form (for example, "Request early access" on a product page).
• Product updates. Your email address, when you sign up in the footer.
• Waitlists. Your email address, when you join a product waitlist.
• Chat. The messages you type, the page you were on, and your name and email if you share them so that someone can follow up.
• Basic technical data.Like every website, our hosting provider's servers receive your IP address and browser details when you load a page. To limit abuse of our forms and chat we keep a scrambled (hashed) form of the IP address for a short time; we do not store the address itself with your messages.

Page-view counts. We use Vercel Web Analytics to see which pages are visited and where visitors arrive from. It does not use cookies, does not follow you to other sites, and does not give us anything that identifies you — only totals such as page, referring site, country, and browser type.

We do not use advertising trackers on this site, and we do not buy information about you from anyone.

• To reply to your message or request.
• To send the product updates you asked for.
• To run the chat and improve its answers.
• To keep the site secure and stop abuse.

We do not sell your information, and we do not share it for advertising.

The chat on this site is answered by an AI system, not a person. What you type is sent to our AI provider to produce a reply, and the conversation is saved so that our team can follow up and so we can review how the assistant is doing.

AI answers can be wrong: prices, timelines and commitments come from a person, not the chat. Please don't put sensitive information (passwords, payment details, health or government ID details) into it.

The same chat service runs on the websites of some GRIT Logic products. Conversations there are handled as described here.

We don't set tracking cookies, and our analytics doesn't use cookies at all. The site uses your browser's storage in two narrow ways: the chat keeps your current conversation for the length of your visit so it survives moving between pages, and a sign-in cookie is set only if you unlock a private area of the site.

We use a small number of service providers to run the site. They handle your information only to provide their service to us:

• Vercel hosts the website and provides the cookieless page-view analytics, and a managed database connected through it stores form submissions and chat conversations.
• Resend delivers the emails the site sends, such as the confirmation after you use the contact form.
• Anthropic provides the AI model that answers chat messages.

These providers are based in the United States, so your information is processed there. We may also disclose information if the law requires it, or as part of a sale or merger of the business, in which case this policy would continue to apply to it.

We keep messages, signups and chat conversations for as long as they are useful for the reason you gave them to us, and we delete them when you ask. Records used only to limit abuse expire on their own within a few days.

• See, correct or delete your information. Email hello@gritlogic.co from the address you used and tell us what you'd like. We'll act on it within 30 days.
• Stop product updates. Reply to any update, or email hello@gritlogic.co, and we'll remove you.

Depending on where you live, you may have legal rights over your personal information, including the right to know what we hold, to have it deleted, and not to be treated differently for asking. California residents: we do not sell or share personal information as those terms are defined in California law. We'll honor a request from anyone, wherever they live.

This site is for businesses and is not directed to children. We do not knowingly collect information from anyone under 16. If you believe a child has given us information, email hello@gritlogic.co and we will delete it.

We limit who can see submissions to the people on our team who need to, and we protect that access with sign-in. No website can promise perfect security, so please share only what's needed for us to help you.

If we change what we collect or how we use it, we'll update this page and the date at the top. See also our Terms of Use.

GRIT Logic, Inc. · hello@gritlogic.co